Refund policy

Returns can be accepted for store credit only.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for store credit only.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ginger@gingercc.com. Please note that returns will need to be sent to the following address: 170 W Cullumber Ave #1048 Gilbert AZ, 85233

Customer is responsible for return shipping. If the item is returned and appears to be worn or damaged, Ginger CC has the right to not accept the return.

You can always contact us for any return question at ginger@gingercc.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards, socks and hats.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund for store credit was approved or not. If approved, you’ll be automatically receive a store credit gift card electronically within 10 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at ginger@gingercc.com.